Privacy Policy

1. Introduction

This Privacy Policy explains how ZENE Smart AV handles personal information when you visit our website or contact us about our services. It describes the information we receive, why we use it, and the choices that may be available to you.

2. Information We Collect

We collect information you choose to provide, including your name, email address, WhatsApp number, country or region, message, and project-related details. Our website infrastructure may also process basic technical information, such as IP address, browser or device type, requested pages, timestamps, and security logs, as needed to operate and protect the website.

3. How We Use Your Information

We use personal information to respond to inquiries, understand project needs, communicate with prospective clients, provide relevant service information, follow up on projects, operate the website, maintain records, and protect the security and integrity of our services.

4. Contact and Project Inquiry Information

When you contact ZENE through the Contact Form, email, or WhatsApp, we may process the contact information and project details you provide. The current Contact Form requests first name, last name, email, country or region, WhatsApp number, and an optional message. Depending on the inquiry, you may also choose to provide or be asked about project type, budget, timeline, location, and other requirements relevant to the project.

5. Cookies and Similar Technologies

The public website does not currently use analytics, advertising, or marketing-tracking cookies. A strictly necessary session cookie is used for authenticated administration of the website. Hosting and security infrastructure may use comparable technical mechanisms where necessary to deliver and protect the service. If our use of cookies or tracking technologies changes materially, this policy will be updated as appropriate.

6. How We Share Information

We may provide necessary information to service providers that support website hosting, communications, security, data storage, or other services required to operate the website and respond to inquiries. Such access should be limited to what is necessary for those services. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, and security. ZENE does not sell personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, project follow-up, maintaining appropriate business records, resolving disputes, meeting legal obligations, and protecting our services. Retention periods may vary according to the nature of the information and the relationship.

8. Data Security

We use reasonable administrative and technical measures intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Visitors

ZENE serves an international audience, including visitors from the United States, Canada, Europe, the Middle East, Asia-Pacific, and other markets. Information may be processed in countries other than the country in which you are located, where privacy laws may differ. We take reasonable steps appropriate to the services and information involved.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as requesting access, correction, deletion, restriction, or a copy of certain information, or objecting to certain processing. These rights may be subject to legal limits and exceptions. You may contact us to make a request, and we may need to verify your identity before responding.

11. Third-Party Services and Links

Our website may link to third-party websites or communication services. If you contact us through WhatsApp, email, or another third-party platform, that provider processes information under its own terms and privacy practices. ZENE does not control those third-party systems, and this Privacy Policy does not govern their independent handling of information.

12. Children's Privacy

Our website and services are intended for adults seeking residential audio-visual and related services. We do not knowingly seek personal information from children. If you believe a child has provided personal information to us, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. The Last Updated date on this page indicates when the policy was most recently revised.